Dankook University ranked 3rd among private universities in Korea in the National Customer Satisfaction Index (NCSI) survey conducted by the Korea Productivity Center.
Scoring 79 points in this year’s NCSI survey, the university ranked behind Sungkyunkwan University (1st) and Hankuk University of Foreign Studies (2nd), sharing 3rd place with Yonsei University and Hanyang University. This marks an improvement from 4th place last year, securing a spot in the Top 5 for two consecutive years. The survey included 23 four-year universities nationwide (10 national universities and 13 private universities), with our university participating for the second year in a row.
Our high ranking was credited to being the “university with the most selections for government-supported convergence talent development projects.” The university is actively engaged in three "Advanced Field Innovation Convergence Universit[y]" initiatives focusing on bio-health, next-generation displays, and semiconductor materials and components. Additionally, we lead convergence talent development in the humanities and social sciences, addressing global cultures and social structures.
Setting “student satisfaction” as a core goal, the university has transformed its educational platforms and infrastructure, providing tailored education based on students’ developmental stages. To enhance students’ academic choices, the university has expanded its multidisciplinary major programs and implemented the "DanCare" student counseling model to support students' growth and career development.
President An SoonCheol emphasized, “with the belief that a prestigious university must prioritize student satisfaction, we are heavily investing in building educational infrastructure. By fostering a culture of responsible administration through student satisfaction-driven management, we aim to assist students in their growth and success, ultimately enhancing trust and satisfaction through value-based management.”
In 2013, our university became the first in Korea to establish the CS Management Center, dedicated to student satisfaction. The center has pioneered initiatives, including the development of Korea’s first data-driven university management model (DK-UCSI), the launch of the country’s first student-led speaker group "Dan-Ulim," and the establishment of the first integrated call center among Korean universities.
The university has also developed proprietary satisfaction diagnostic indicators, including Department Satisfaction, Administrative Service Satisfaction, Faculty Satisfaction, and External Customer Satisfaction (focusing on corporations, high school career counselors, alumni, parents, and local residents). These indicators have been registered for copyright and patents (2013–2019) and validated through publications in the Journal of Korean Educational Research (2013–2014). Regular diagnostic data is provided to administrative departments and academic units to enable a virtuous cycle of identifying and addressing areas for improvement.